Safaricom customers had a rare experience on Monday after a technical glitch hit the mobile telecommunication giant.
The technical hitch affected voice calls, SMS, internet connectivity, M-pesa and other services offered by the company.
The whole country was on a down time due to the hitch. In a statement, CEO Safaricom Bob Collymore admitted of having a technical glitch that lasted for about three hours.
“We wish to notify the public that starting from 9.30 am, we experienced a system outage affecting a number of core services in our network. We have identified the root cause of the outage and are working to resolve this in the shortest time possible,” said Collymore in the statement.
However, this did not sit well with the Communication Authority of Kenya (CAK).
Through its Director General, Francis Wangusi, CAK demanded an explanation from Safaricom on why there was network outage in the country.
CAK threatened to take action on the firm should they realize that the glitch was as a result of its own technical failure. “We are waiting to get an explanation of what happened. We should not have a communication breakdown in the country,” Wangusi said.
“If it was a deliberate move, we are going to take action. We cannot tolerate a downtime of more than one hour.” All telecommunication services should offer 99.9 percent delivery according to CAK.